TERMS AND CONDITIONS
Payment: Full payment for your stay is required at check-in or before. Alternatively, we require a credit card print to secure payment at a later time during your stay. You will be advised accordingly when you make a reservation inquiry. Travellers cheques or personal cheques are not accepted for payment.
Cancellations: Cancellations and changes must be done in writing (e.g. email). We do not accept cancellations or reservation changes by telephone or in person. A confirmed reservation can be cancelled or changed until 7 full days prior scheduled arrival date. In case of non-arrival on the day (no-show) or cancellation (or change) less than 7 days and until 1 day before arrival , your credit card will be charged for the 50% of booking amount. Reservations made less than 7 days prior to arrival can not be cancelled
Cancellations for a Not Refundable Room Type: Cancellations and changes must be done in writing (e.g. email). We do not accept cancellations by telephone or in person. In case of cancellation, non arrival on the day (no-show) or modification, your credit card will be charged for the full amount due for your reservation . No refund is possible.
Reservations: Valid credit card details (Visa, MasterCard or American Express) and billing address must be provided to guarantee your reservation. Your credit card number and expiry date will be verified using a checking sequence. Shortly before your planned arrival date, the availability of funds on your card will be verified, but no payment will be processed. In case of negative outcome of the availability check on your card, we reserve the right to cancel your reservation.
Confirmations: Confirmations that are received by email will be processed and confirmed by our reservation office within 24 hours. A reservation is considered provisional until the hotel confirms acceptance of the reservation. We confirm the reservation by email, stating the reservation details.
Email bookings: You agree that all communications and agreements that we or you provide electronically or by fax satisfy any legal requirements that communications be in writing.Special events: A minimum number of nights stay may be required over a special event. A booking made over a special event (i.e. new year, easter) can be cancelled until 10 days prior to scheduled arrival. The charge for late cancellations or no-show over a special event is 3-nights’ room rate. All special event dates will be advised at the time of booking.
Multiple room-bookings: Bookings of 3 rooms or more are considered group bookings and require full payment for the total amount of the reservation by bank transfer at the time of booking. These bookings can not be changed or cancelled after confirmation. Any payment transactions are non-refundable.